Refund policy
Thank you for shopping with ChronoFuns!
We want you to be completely satisfied with your Coffee in Motion timepiece. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept return requests within 14 days of receiving your order.
To be eligible for a return, the following conditions must be met:
* The watch must be unworn, unused, and in its original condition.
* The watch must be returned with its original packaging, accessories, warranty materials, and any included gifts.
* The watch must show no signs of wear, scratches, damage, or modification.
* Proof of purchase or an order number must be provided.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
This policy does not affect your statutory consumer rights.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Email: contact@chronofuns.com
Please include:
* Your order number
* Your full name
* The reason for your return
* Photos or videos of the product, if applicable
Our team will review your request and provide return instructions.
Please do not send products back without receiving return instructions from ChronoFuns.
3. Return Shipping Costs & Taxes
Returns Without Quality Issues
For returns due to personal preference, change of mind, or other non-defective reasons:
* Customers are responsible for return shipping costs.
* Customers are responsible for applicable return-related customs duties, import taxes, and clearance fees, where legally permitted.
* Original import duties and taxes will be handled in accordance with applicable laws and refund requirements.
Defective or Damaged Products
If your watch arrives defective or damaged, please contact us with photos or videos showing the issue.
Once the defect or damage has been verified, ChronoFuns will arrange an appropriate solution, which may include repair, replacement, or refund.
For confirmed product defects, ChronoFuns will cover reasonable return shipping costs and necessary customs-related expenses, where applicable.
4. Damaged or Incorrect Items
Please inspect your order upon delivery.
If your watch arrives damaged, defective, or incorrect, contact us as soon as possible.
We recommend reporting shipping damage within 5 business days of delivery to help us investigate the issue with our shipping partner.
Please provide your order number and clear photos or videos of the issue.
Reporting outside this recommended period does not affect your statutory consumer rights.
5. Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Refunds will normally be processed within 5–10 business days after approval, unless a shorter period is required by applicable law.
Please note that your bank or payment provider may require additional time to complete the transaction.
Any deductions or non-refundable charges will be handled in accordance with applicable consumer protection laws.
6. Exchanges
If you wish to exchange your watch for another color, please contact us within 14 days of receiving your order.
Exchanges are subject to product availability.
As each ChronoFuns Coffee in Motion color is limited to 101 pieces, we cannot guarantee that your preferred color will remain available.
Additional shipping costs may apply to exchanges requested for personal preference, where legally permitted.
7. Warranty & Product Issues
All ChronoFuns watches come with a 2-year limited warranty covering manufacturing defects under normal use.
If you experience a mechanical or manufacturing issue after the return period, please contact us at:
contact@chronofuns.com
Please include your order number and photos or videos describing the issue.
Our team will review the situation and provide further assistance.
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.
This warranty does not limit your statutory consumer rights.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation and a full refund.
Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy and applicable consumer protection laws.
9. Contact Us
For any questions regarding returns, refunds, exchanges, or warranty service, please contact:
ChronoFuns Customer Support
Email: contact@chronofuns.com
We are happy to assist you.